Operations Manager📣 Job Ad

Join Cathay Pacific as a Duty Airport Operations Manager
In this pivotal role, you will oversee the smooth operation of airport services during your shift, ensuring all activities comply with established safety, security, and quality standards. You will lead efforts to deliver exceptional service experiences to our customers, helping them feel valued and recognized throughout their journey.

Key Responsibilities:

• Safety, Quality, and Operational Excellence: Enforce safety and quality standards, mitigate risks, and act as the Airline’s Operational Duty Holder.
• Operational Management: Oversee ground handling teams, drive improvements in operational efficiency, and conduct quality control checks.
• Customer Experience: Ensure high-quality service delivery and support the adoption of new technologies to enhance customer satisfaction.
• Crisis Management: Prepare teams for emergencies and manage flight disruptions with customer care.
• Team Leadership: Mentor your teams, fostering growth and teamwork.
• Supplier Management: Monitor supplier performance and implement improvements while managing costs.
• Community Engagement: Cultivate relationships with airport stakeholders and represent the company’s interests.
• Emergency Response: Fulfill emergency and crisis response responsibilities as required.

Requirements:

• A minimum of a Diploma in an airport or service-related field is required; a Bachelor’s degree is preferable.
• Excellent written and spoken English; local language skills are a plus.
• A minimum of three years of airport operations or customer handling experience.
• At least one year in a supervisory or management role with proven leadership skills.
• Strong decision-making ability and the capability to adapt to change.

Benefits: Competitive compensation, travel privileges on Cathay Pacific Airways, well-being programs, and paid leave.
At Cathay Pacific, we value diversity and are committed to providing an inclusive work environment for all. All applications will be handled in accordance with our personal data policy.