img
SalarySalarySR 5,000 / Month
Contract TypeContract TypeFull-time
Workplace typeWorkplace typeOn-site
LocationLocationAl Yasmeen, Riyadh

The purpose of the job:

Providing technical support to users and customers internally or externally by solving technical problems related to systems, software, and hardware, and ensuring continuity of work smoothly and efficiently.

Tasks and Responsibilities:

  • Receiving technical support requests from employees or customers via phone, email, or ticketing system.

  • Diagnosing technical problems and providing appropriate solutions in a timely manner.

  • Installing and updating software and operating systems as needed.

  • Maintaining technical devices and equipment (computer, printers, internet... etc).

  • Setting up new user accounts and configuring their permissions.

  • Documenting problems and solutions provided to ensure easy reference in the future.

  • Escalating complex problems to the specialized team or technical management when necessary.

  • Providing on-site or remote support based on work requirements.

  • Training new users on how to use the approved systems or software.

  • Monitoring system performance and reporting any malfunction or necessary updates.

Qualifications and Experience:

  • A diploma or bachelor's degree in Computer Science, Information Technology or a related field.

  • Experience of no less than

    Familiarity with operating systems (Windows / macOS / Linux) and networks.

  • Ability to work under pressure and solve problems efficiently.

  • Excellent communication skills and ability to interact with different levels.

Required Skills:

  • Analyzing and solving technical problems.

  • Dealing with desktop systems and ticket systems.

  • Ability to learn quickly and adapt to technical updates.

  • Teamwork and accountability.

  • Organization and documentation of work.

Requirements

  • GOSI Registration Required or Sponsorship Transfer
  • Requires 2-5 Years experience
  • Intermediate in English

Similar Jobs

IT Support Technician

📣 Job Ad

Power International Holding

Full-time
Join Power International Holding as an IT Support Technician!
We are looking for a dedicated IT Support Technician to provide exceptional technical assistance and support to our end-users, ensuring smooth operations across computer systems, networks, and software applications.

Key Responsibilities:
  • Diagnose, resolve, and document hardware and software issues efficiently.
  • Maintain high service levels and ensure system backups and recovery are performed on time.
  • Analyze, diagnose, and resolve complex computer problems on-site.
  • Assist in server installations and troubleshoot server-related issues.
  • Provide support for client installations and assist in network connectivity troubleshooting.
  • Install and configure personal computer software packages and upgrades.

Qualifications:
  • Minimum 5 years of working experience, with at least 3 years relevant to this field.
  • Experience in the GCC region is a plus.
  • Diploma in IT.
  • Knowledge of ERP systems, preferably SAP, is essential.

If you are passionate about IT and have the required experience, we invite you to apply and be part of our growing team!

breifcase2-5 years

locationRiyadh

22 days ago

IT Support Technician

📣 Job Ad

EJTech

Full-time
Join our team as an IT Technician!

As an IT Technician at EJTech, you will be responsible for managing and maintaining our technical infrastructure, ensuring that our operations run smoothly. This role requires a technical skill set in both UTP and fiber cable systems.

Key Responsibilities:
  • Work with UTP and fiber cables (CAT5, CAT5e, CAT6, fiber MM, fiber SM).
  • Bunch, terminate, and test UTP cables.
  • Install trunks, ducts, flex pipes, and EMT pipes.
  • Utilize equipment such as Fluke testers, Fusion splicers, and OTDRs.
  • Perform fiber optic testing and troubleshooting.
  • Understand technical aspects of loss and attenuation in fiber optic systems.
Technical Skills Required:
  • Basic computer skills, especially in Excel and web navigation.
  • Understanding of basic electricity principles related to telecommunications.
  • Experience with electric power measurement instruments.
  • Proficient with hand and electric power tools.
  • Installation and management of equipment like switches, routers, and cameras.
Other Skills:
  • Flexibility to work various schedules including on-call, overnight, and weekend duties.
  • Ability to work as part of a team.
  • Physical capability to lift and move 50 Kg.
  • Valid Saudi driver's license is required.
  • Fair proficiency in English is important.

We are looking for a dedicated individual with good teamwork skills and the ability to think critically. If you meet these qualifications, we encourage you to apply!

breifcase0-1 years

locationRiyadh

22 days ago

IT Support Technician

📣 Job AdNew

Al-Muhammal Investment Company

SR 5,500 / Month dotFull-time
انضم إلى فريق شركة المحمل للاستثمار كمختص دعم تقنية معلومات
نحن نقدم فرصة مميزة لفني دعم تقنية معلومات للمساهمة في تحسين بيئة العمل بشكل فعال. ستضمن كفاءتك تشغيل الأنظمة والتقنيات المتاحة، بما يعزز أهداف الشركة في النجاح والابتكار.

المسؤوليات الرئيسية:
  • تقديم الدعم الفني اليومي لحل مشاكل التقنية المتعلقة بالأجهزة والبرامج.
  • صيانة وتحديث الأجهزة والبرمجيات لضمان الأداء الأمثل.
  • إعداد وتركيب الأجهزة المتصلة بالشبكات لضمان جاهزيتها للاستخدام.
  • تنظيم وحماية البيانات عبر أنظمة النسخ الاحتياطي.
  • التواصل مع مقدمي الخدمات التقنية عند الحاجة للصيانة.
  • المساهمة في مشاريع التقنية مثل التحول الرقمي.

المؤهلات المطلوبة:
  • بكالوريوس في تقنية المعلومات.
  • خبرة لا تقل عن عام في المجال.

المهارات المطلوبة:
  • إدارة الشبكات.
  • إيجاد حلول لمشاكل التقنية.
  • تقديم التقارير الفنية.

إذا كنت تتطلع إلى تحد جديد وتحقيق تأثير ملموس في مجال التقنية، قدم الآن ولا تفوت الفرصة!

breifcase2-5 years

locationRiyadh

about 18 hours ago

You may also like