Call Center Agent

Join Our Team as a Call Center Agent!
At CODE LTD, we are seeking a professional, friendly, and detail-oriented Call Center Agent. You will play a crucial role in providing support and ensuring customer satisfaction with our services.

Key Responsibilities:

• Customer Support & Interaction: Handle inbound calls, emails, and live chat inquiries professionally and promptly.
• Respond to customer questions regarding applications, features, troubleshooting, and usage.
• Provide clear instructions to users with basic level of technical knowledge.
• Track and record all customer interactions accurately in CRM or ticketing systems.
• Follow up with customers to confirm issues are fully resolved.

Technical Support Assistance:

• Perform basic troubleshooting of applications issues.
• Guide customers through applications setup, activation, and configuration steps.

Quality & Professionalism:

• Maintain a professional, patient, and courteous attitude at all times.
• Ensure high levels of customer satisfaction in all interactions.

Continuous Learning & Development:

• Participate in training sessions to improve communication, technical skills, and customer handling.

Requirements:

• Fluent in Arabic and English (spoken and written).
• Strong verbal and written communication skills.
• Basic computer skills; familiar with CRM applications, ticketing systems, and Microsoft Office.
• Problem-solving skills and attention to detail.

Preferred Qualifications:

• Experience with POS systems, cashier applications, or SaaS applications.
• Basic technical troubleshooting skills.

Job: Call Center Employee

Objective:
To provide outstanding customer service via phone, email, and chat, through effective communication and problem-solving.

Requirements:

• Diploma or Bachelor's degree in a related field
• Ability to work in a 'shift' work environment
• Strong communication skills, both written and verbal
• Ability to work under pressure and handle multiple customers at once
• Experience or knowledge of customer service principles
• Empathy and patience in dealing with complaints
• Proficiency in using CRM systems and various software
• Willingness to learn and work flexible hours

Tasks:

• Responding to customer inquiries across different channels
• Accurately documenting interactions in the system
• Providing effective solutions according to company policies
• Calming difficult situations and ensuring customer satisfaction
• Participating in ongoing training and development
• Collaborating with the team to improve service
• Achieving required performance indicators

Required Skills:

• Clear and professional communication
• Focus on customer satisfaction
• Quick problem-solving
• Adaptability to changes
• Time management and organization
• Teamwork and self-motivation

Customer service employees are responsible for receiving customer inquiries and responding to them professionally, handling requests and complaints, and providing the necessary support to ensure customer satisfaction and achieve the highest quality standards in service delivery, in accordance with the company's policies and standards, and it is preferable that they have experience in the recruitment field.