Call Center Agent📣 Job Ad

in Emdad By Elm

14 days ago

	Contract Type	Full-time
	Workplace type	On-site
	Location	Riyadh

Job: Call Center Employee

Objective:
To provide outstanding customer service via phone, email, and chat, through effective communication and problem-solving.

Requirements:

Diploma or Bachelor's degree in a related field
Ability to work in a 'shift' work environment
Strong communication skills, both written and verbal
Ability to work under pressure and handle multiple customers at once
Experience or knowledge of customer service principles
Empathy and patience in dealing with complaints
Proficiency in using CRM systems and various software
Willingness to learn and work flexible hours

Tasks:

Responding to customer inquiries across different channels
Accurately documenting interactions in the system
Providing effective solutions according to company policies
Calming difficult situations and ensuring customer satisfaction
Participating in ongoing training and development
Collaborating with the team to improve service
Achieving required performance indicators

Required Skills:

Clear and professional communication
Focus on customer satisfaction
Quick problem-solving
Adaptability to changes
Time management and organization
Teamwork and self-motivation

Requirements

No experience required

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Call Center Agent

📣 Job Ad

CODE LTD

Full-time

Join Our Team as a Call Center Agent!
At CODE LTD, we are seeking a professional, friendly, and detail-oriented Call Center Agent. You will play a crucial role in providing support and ensuring customer satisfaction with our services.

Key Responsibilities:

Customer Support & Interaction: Handle inbound calls, emails, and live chat inquiries professionally and promptly.
Respond to customer questions regarding applications, features, troubleshooting, and usage.
Provide clear instructions to users with basic level of technical knowledge.
Track and record all customer interactions accurately in CRM or ticketing systems.
Follow up with customers to confirm issues are fully resolved.

Technical Support Assistance:

Perform basic troubleshooting of applications issues.
Guide customers through applications setup, activation, and configuration steps.

Quality & Professionalism:

Maintain a professional, patient, and courteous attitude at all times.
Ensure high levels of customer satisfaction in all interactions.

Continuous Learning & Development:

Participate in training sessions to improve communication, technical skills, and customer handling.

Requirements:

Fluent in Arabic and English (spoken and written).
Strong verbal and written communication skills.
Basic computer skills; familiar with CRM applications, ticketing systems, and Microsoft Office.
Problem-solving skills and attention to detail.

Preferred Qualifications: