Customer Services Specialist📣 Job Ad

Join Emdad By Elm as a Customer Service Specialist – Municipal Requirements!

As a key player in overseeing the intricate landscape of health and commercial establishment licensing, you will utilize your exceptional communication skills and deep understanding of municipal regulations to guide clients in their establishment or renewal processes. Your role is crucial for ensuring compliance with governmental requirements and fostering a trustworthy environment for our clients.

Key Responsibilities:

• Guide clients through municipal requirements, ensuring they receive accurate and timely information.
• Clarify procedures for submitting applications via electronic platforms like Balady.
• Monitor the progress of applications and provide consistent updates to clients.
• Handle inquiries about rejections or delays, working with authorities to find solutions.
• Maintain strong client relationships to enhance satisfaction and trust.
• Keep up-to-date with municipal regulations to ensure the advice provided is current.
• Document client interactions and prepare reports on service performance.

Requirements:

• Bachelor’s degree in Business Administration, Public Administration, Communications, or related field.
• Minimum 5 years of experience in customer service with emphasis on municipal regulations.
• Proven experience with government agencies and compliance in health and commercial establishments.
• Strong problem-resolution skills and ability to manage multiple inquiries.
• Familiarity with CRM systems and electronic platforms.

Join us at Emdad By Elm as we strive to enhance growth and productivity in the business solutions sector!