Customer services specialist Jobs in Makkah

Join Emdad By Elm as a Customer Service Specialist – Municipal Requirements!

As a key player in overseeing the intricate landscape of health and commercial establishment licensing, you will utilize your exceptional communication skills and deep understanding of municipal regulations to guide clients in their establishment or renewal processes. Your role is crucial for ensuring compliance with governmental requirements and fostering a trustworthy environment for our clients.

Key Responsibilities:

• Guide clients through municipal requirements, ensuring they receive accurate and timely information.
• Clarify procedures for submitting applications via electronic platforms like Balady.
• Monitor the progress of applications and provide consistent updates to clients.
• Handle inquiries about rejections or delays, working with authorities to find solutions.
• Maintain strong client relationships to enhance satisfaction and trust.
• Keep up-to-date with municipal regulations to ensure the advice provided is current.
• Document client interactions and prepare reports on service performance.

Requirements:

• Bachelor’s degree in Business Administration, Public Administration, Communications, or related field.
• Minimum 5 years of experience in customer service with emphasis on municipal regulations.
• Proven experience with government agencies and compliance in health and commercial establishments.
• Strong problem-resolution skills and ability to manage multiple inquiries.
• Familiarity with CRM systems and electronic platforms.

Join us at Emdad By Elm as we strive to enhance growth and productivity in the business solutions sector!

Join Our Team as a Customer Service Specialist
We are seeking a dedicated and customer-oriented Customer Service Specialist to join our team in the beauty retail industry at Gold Apple. This is an exciting opportunity for individuals passionate about delivering exceptional customer service and resolving customer issues effectively.

Responsibilities:

• Provide outstanding customer service by actively listening to and resolving customer inquiries and concerns.
• Assist customers in product selection, providing information about features, pricing, and promotions.
• Process customer orders, returns, and exchanges accurately and efficiently.
• Maintain a tidy and organized workspace, ensuring that the retail environment is inviting and welcoming to customers.
• Stay knowledgeable about the latest beauty trends, products, and promotions to effectively assist customers.

Requirements:

• Proven experience in a customer service role, preferably in a retail environment.
• Excellent communication and interpersonal skills.
• Ability to multitask and prioritize in a busy retail setting.
• Passion for the beauty industry and a willingness to learn about new products and trends.
• Strong problem-solving skills and the ability to remain calm and professional in challenging situations.
• Flexibility to work a variety of shifts, including evenings, weekends, and holidays.

Customer Service Employee Job
We at Meeras Contracting Projects Center are looking for a customer service specialist to join our team in Riyadh. We are committed to providing an excellent customer service experience for our contractors and clients.

Responsibilities:

• Receive and follow up on customer and contractor inquiries via phone, WhatsApp, and email.
• Follow up on all projects registered on the platform and ensure they are progressing correctly.
• Coordinate between the client and the contractor from the moment the order is registered until the project is completed.
• Follow up on contractor requests (subscriptions, proposals, technical inquiries).
• Manage client and contractor complaints and work on finding quick solutions.
• Document all notes and requests in the system (CRM).
• Submit periodic reports on active projects and client status.
• Contribute to enhancing customer experience and building their trust in the platform.

Requirements:

• Saudi nationality (preferred).
• Diploma or Bachelor's degree in Business Administration, Marketing, or a relevant field.
• At least one year of experience in customer service or project management.
• High communication and problem-solving skills.
• Proficiency in using computers, Office programs, and Customer Management Systems (CRM).
• Able to work under pressure and manage multiple parties at the same time.

Benefits:

• Competitive salary + allowances (based on experience).
• Monthly incentives linked to performance.
• Ongoing training and qualification on platform systems.
• Opportunities for career development and advancement.
• Professional and supportive work environment.