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Contract TypeContract TypeFull-time
Workplace typeWorkplace typeOn-site
LocationLocationMadinah
Join our team as a Director of Operations / Operations Manager!
We are part of the Accor network and are dedicated to exceptional hospitality. If you are passionate about creating memorable experiences, this is the opportunity for you.

About the Role:
As the Director of Operations, you will take charge of overseeing all operational aspects of our hotel in Madinah, ensuring outstanding guest satisfaction and driving performance. Your leadership will foster a culture of excellence within our diverse team.

Key Responsibilities:
  • Develop and implement strategic plans to enhance hotel operations and profitability.
  • Lead and mentor department heads and staff, promoting continuous improvement.
  • Oversee rooms division operations, including front office, housekeeping, and guest services.
  • Manage financial performance through budgeting and cost-control measures.
  • Ensure compliance with industry standards and regulations.
  • Drive revenue growth using effective pricing strategies.
  • Collaborate with sales and marketing to increase occupancy.
  • Analyze key performance indicators for targeted improvement.
  • Address guest concerns proficiently to maintain high satisfaction levels.
  • Stay updated with market trends and innovations.

Qualifications:
  • Bachelor's degree in Hospitality Management or related field; advanced degree preferred.
  • 810 years of experience in hotel operations management, especially in rooms division.
  • Strong leadership and financial management skills, including P&L oversight.
  • Excellent strategic planning, problem-solving, and communication abilities.
  • Familiarity with hospitality management systems.
  • Thorough knowledge of Saudi hospitality standards.
  • Adaptable to a dynamic work environment.
  • Must be a Saudi National.

Join us and be part of a team that values diversity and inclusion!

Requirements

  • Requires 2-5 Years experience

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