Patient Receptionist

Here's the resulting JSON: ```json { "originalTextLanguage": "Arabic", "translatedText": "Patients\' reception staff required to work at a prestigious medical complex in Riyadh. It is required to be a Saudi national and hold a diploma or bachelor’s degree in administrative specialties or equivalent. The job responsibilities include: receiving patients and organizing their appointments, entering patient data into the system, coordinating with medical departments, and dealing with insurance companies. Proficiency in English and the ability to use computer programs are required, with at least two years of experience in the field of medical reception." } ```

Join AlBorg Diagnostics as a Receptionist!
This role is vital as you will be the first point of contact for our patients and visitors, ensuring a welcoming and efficient reception experience.

Key Responsibilities:

• Patient Reception and Check-In:
  • Greet patients and visitors courteously and professionally.
  • Verify patient information and complete check-in procedures.
  • Inform patients of waiting times and provide necessary information.
• Appointment Scheduling:
  • Schedule and confirm patient appointments.
  • Manage the appointment calendar effectively.
  • Notify patients of any changes to their scheduled appointments.
• Patient Inquiries and Communication:
  • Handle incoming calls and respond to patient inquiries.
  • Provide information about services, policies, and procedures.
  • Direct patients to the appropriate departments.
• Record Management:
  • Maintain accurate patient records.
  • Process patient registration forms and update information as necessary.
  • Ensure patient information confidentiality and security.
• Billing and Payments:
  • Collect payments and issue receipts.
  • Assist with billing inquiries and insurance claims.
  • Keep accurate financial transaction records.
• Administrative Support:
  • Assist with administrative tasks: filing, emails, photocopying.
  • Support the Admin Manager with special projects.
  • Maintain a clean reception area.
• Quality and Compliance:
  • Adhere to healthcare regulations and protocol.
  • Participate in quality improvement initiatives.
  • Ensure safety compliance in reception areas.

Professional Development:

• Stay updated on best practices and clinic procedures.
• Participate in required training programs.

Qualifications:

• Relevant educational degree; healthcare administration qualifications preferred.
• 12 years experience as a receptionist or in customer service, preferably in healthcare.
• Strong communication and interpersonal skills.
• Proficiency in office software and patient management systems.
• Excellent organizational skills and attention to detail.
• Ability to multitask and work under pressure.
• Experience with scheduling systems and health insurance processes.

Working Conditions:

• Work performed in a clinic, primarily at the reception desk.
• Full-time position with varying shifts, including weekends and holidays when needed.