Health Club Manager (Spa)

Required tasks for the spa supervisor – Nail Department: Administrative and technical supervision: 1. Supervising the nail technicians team (distributing tasks, monitoring performance, organizing schedules). 2. Ensuring the team adheres to cleanliness, sterilization, and quality standards. 3. Daily follow-up on the quality of provided services and ensuring customer satisfaction. 4. Training and development: - Training new technicians on nail care techniques and approved spa curricula. - Following up on developments in the nail field (latest trends, techniques, products). - Organizing internal workshops periodically. 5. Operational management: - Monitoring the inventory of nail tools and products, and ordering shortages in coordination with management. - Organizing appointments and distributing schedules to ensure work efficiency. - Resolving any urgent issues related to the department or customers. 6. Customer service: - Receiving customer feedback regarding nail services and working on improvements. - Ensuring a luxurious experience for customers, in line with the spa’s identity. - Following up on customer evaluations and analyzing them to improve performance. 7. Reports and follow-up: - Preparing weekly/monthly reports on departmental performance (number of customers, services provided, sales). - Raising reports to senior management regarding challenges, needs, and proposals. Required skills: - Strong experience in the nail care field (manicure, pedicure, nail extensions, Nail Art). - Leadership and organizational skills. - Ability to deal with customers professionally. - Close attention to details and health standards.