Receptionist📣 Job Ad

Company Overview
Located adjacent to the residential tower, expert service and world-class luxury combine in the Raffles Hotel Jeddah, which is ready to welcome you and your guests at any moment. Here, the high standards, special touches, and trademark elegance of the Raffles brand are the ultimate compliment to the charm and beauty of a stay in Jeddah.

Job Overview
We are seeking a friendly and professional Spa Receptionist to join our team in Jeddah, Saudi Arabia. As the first point of contact for our guests, you will play a crucial role in creating a welcoming and relaxing atmosphere while ensuring smooth operations of our spa facility.

Key Responsibilities

• Greet and welcome guests in a warm and professional manner
• Schedule appointments and manage the spa booking system
• Answer phone calls and respond to email inquiries promptly
• Provide information about spa services, treatments, and packages
• Process payments and handle cash and credit card transactions
• Maintain a clean and organized reception area
• Assist with inventory management of spa products
• Collaborate with spa therapists to ensure a seamless guest experience
• Handle guest feedback and resolve any issues or concerns
• Promote spa services and products to maximize sales

Qualifications

• Saudi nationality is required for this position
• High school diploma or equivalent
• Excellent communication skills in both Arabic and English
• Previous customer service experience, preferably in a spa or hospitality setting
• Proficiency in basic computer skills and spa booking software
• Strong knowledge of spa services and treatments
• Ability to multitask and work efficiently in a fast-paced environment
• Exceptional organizational and time management skills
• Friendly and professional demeanor with a customer-focused attitude
• Flexibility to work various shifts, including weekends and holidays
• First aid certification is a plus
• Familiarity with the spa and wellness industry is highly desirable

Join Our Team!
We are seeking a professional and friendly Receptionist / Front Desk Agent to join our team in Jeddah, Saudi Arabia. As the first point of contact for our organization, you will play a crucial role in creating a positive and welcoming environment for visitors, clients, and employees.

Key Responsibilities:

• Greet and direct visitors, ensuring a warm and professional welcome.
• Answer and manage incoming phone calls, emails, and other communications.
• Schedule appointments and maintain calendars for executives and meeting rooms.
• Perform administrative tasks such as data entry, filing, and document preparation.
• Coordinate with other departments to ensure smooth office operations.
• Manage incoming and outgoing mail and packages.
• Maintain a clean and organized reception area.
• Assist with basic office maintenance and supply inventory.
• Support other administrative staff as needed.
• Ensure security protocols are followed by monitoring visitor access.

Qualifications:

• Saudi nationality (as specified for this position).
• Excellent verbal and written communication skills in both Arabic and English.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Strong multitasking abilities and time management skills.
• Customer service orientation with a friendly and professional demeanor.
• High school diploma or equivalent (required).
• Bachelor's degree in Hospitality Management or related field (preferred).
• Previous experience as a receptionist or front desk agent (preferred).
• Experience in hospitality or customer service industry (preferred).
• Ability to work in a fast-paced environment while maintaining attention to detail.
• Excellent organizational skills and ability to prioritize tasks effectively.
• Adaptability and willingness to learn new skills and technologies.

About Raffles Hotels & Resorts:
Founded in Singapore in 1887, Raffles Hotels, Resorts and Residences are places where ideas are born, history is made, and stories and legends are created. At each landmark address, distinguished guests and residents will find a world of timeless elegance and enchanted glamour, where Raffles’ renowned legacy of gracious service knows no bounds. Raffles champions fine art and design, and fosters culture in all its forms, guiding guests to make discoveries in their own time and way.

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