IT Support Technician

Join Our Team as an IT Technical Support Specialist!
We are seeking an advanced IT Technical Support Specialist to support our manufacturing operations at Holoul Recycling in Jeddah. This pivotal role requires advanced technical skills to ensure the efficient operation of our information systems.

Key Responsibilities:

• Installation and maintenance of hardware, servers, and software within information systems.
• Provide technical support to users and troubleshoot technical issues.
• Monitor system performance to ensure integrity and efficiency.
• Update systems and software to ensure security and performance.
• Conduct regular inspections on equipment to identify potential issues.
• Train employees on new technologies and systems.
• Collaborate with diverse teams to optimize technical processes.
• Develop detailed technical documentation for enhanced understanding and use.
• Manage IT projects to ensure timely delivery.
• Stay updated with the latest trends and technologies in the IT field.
• Familiarity with Enterprise Resource Planning (SAP) systems.

Desired Skills:

• Advanced knowledge of operating systems such as Windows and Linux.
• Skills in programming languages such as Python or Java.
• In-depth understanding of computer networks and protocols.
• Ability to use project management tools like Trello or Asana.
• Data analysis skills with tools like Excel.
• Understanding of cybersecurity concepts.
• Strong written and verbal communication skills.
• Able to work effectively in a fast-paced environment.

Office of investment and commercial correspondence services requires a secretary who is proficient in platforms, data entry, and commercial correspondence.

A customer service representative is required to work in a prestigious call center in Jeddah, to respond to customer inquiries and provide technical support with professionalism and expertise. The candidate must have excellent communication skills, the ability to work under pressure, and proficiency in using computer programs and typing quickly. The main tasks include: receiving phone calls, solving customer problems, documenting complaints and notes in the system, following up on requests until they are closed, and participating in improving the quality of service provided.