Call Center Agent

Job Vacancy: Customer Service Representative (Jeddah)

The Arkan Educational Solutions office in Jeddah announces the availability of a job opening for a Customer Service Representative, to assist students wishing to study abroad, especially in study and work programs in Germany, and to provide them with academic admissions.

Tasks and Responsibilities:

• Communicating with students interested in studying abroad and providing the necessary consultations.

• Following up on applications and coordinating admission procedures for studying or working in Germany.

• Convincing students to join the educational programs offered.

• Updating student data continuously and following up on the status of applications.

• Contributing to the development and improvement of the customer experience.

Requirements:

• The applicant must be a resident of the city of Jeddah.

• Proven experience in customer service or sales.

• Strong persuasion skills and the ability to build positive relationships with customers.

• Tact and excellent communication skills.

• Ability to manage time and work under pressure.

Advantages:

• Intensive training on the work mechanism.

• Professional working environment.

• Opportunities for development and professional growth.

• Basic salary plus commission.

It is the responsibility of customer service employees to represent the company and its brand and convert potential audiences into permanent customers. The most important tasks required for the job are as follows: - Solving individual customer problems, identifying improvements, exploring gaps in the customer experience, and reporting them. - Responding to questions or inquiries that the customer needs to know. - Providing high-quality service that meets all customer needs and enhances their satisfaction. - Researching and reviewing the latest information and products related to the company and reviewing the organization's policies from time to time. - Evaluating the customer experience, writing notes, and sending periodic reports to management. - Conducting surveys for customers to learn their opinions and observations about the product or service they receive. - Helping the company grow better by achieving customer satisfaction. - Responding quickly to customers and empathizing with them, understanding the problems they face, and providing the support and advice they need. - Convincing potential customers to purchase the product or try the service offered by the company. - Managing time and allocating appropriate duration for each customer according to their needs and requirements. - Reading and analyzing the customer and understanding their mood to maintain positive interactions.

Join AlBorg Diagnostics as a Call Center Agent!
AlBorg Diagnostics is a prominent leader in the field of diagnostic health services, dedicated to providing exceptional care and precise results. We are looking for enthusiastic individuals to join our team as Call Center Agents.

About the Role:
In the role of a Call Center Agent, you will be the first point of contact for our clients, ensuring their inquiries are addressed and their experiences with us are positive. You will manage high volumes of inbound and outbound calls while delivering exceptional customer service.

Responsibilities:

• Handle a high volume of inbound calls with professionalism and efficiency.
• Provide precise information regarding diagnostic services and assist with appointment scheduling.
• Resolve customer issues while following established procedures.
• Document customer interactions accurately in our system.
• Collaborate with team members to improve service quality and share knowledge.
• Follow scripts and guidelines to ensure consistent communication.
• Meet or exceed individual and team performance targets.
• Maintain updated knowledge of our services, products, and industry trends.

Requirements:

• Previous experience in a call center or customer service role is an advantage.
• Strong verbal and written communication skills.
• Exceptional problem-solving abilities and attention to detail.
• Able to multitask and prioritize responsibilities in a fast-paced environment.
• Comfortable using various software applications and CRM systems.
• Fluency in both English and Arabic is preferred.
• Positive attitude and a commitment to excellent customer service.
• Flexibility to work in various shifts, including nights and weekends.